Here you'll find answers to common questions about our return process at Bulletproof Custom Designs. We aim to make returns as straightforward as possible.

What reasons would Bulletproof Custom Designs accept a return?

Bulletproof Custom Designs accepts returns for defective items and custom designs. We are happy to fix the issue promptly.

What steps should I take to return an item, and how long do I have to start a return?

To initiate a return, use the contact us form and describe the issue. Please start the return process within 90 days of receiving your order.

Once an item is returned, what are my options?

Upon receiving the returned item, you can choose between a refund or a remake of the item.

Who pays for the return shipping cost?

The customer is responsible for paying the shipping cost for returns.